Frequently Asked Questions
Clarity Without Compromise
Stewardship of high-value assets requires absolute precision, transparency, and a non-negotiable standard of safety. At Eythos, we believe that clarity is the foundation of security. Whether you are navigating the micro-environmental chemistry of cold storage, managing the high-velocity logistics of an international art fair, or custom-fabricating an archival travel crate, you deserve definitive answers.
Below, we have compiled the essential information regarding our facilities, Atelier de Fabrication, and our digital platform Sesame.
If your query requires a more technical or bespoke consultation, our regional Client Relationship Managers in Hong Kong and Seoul are always available for a private briefing.
Storage & Facility
Can I book a viewing room?
Can I store items other than fine art?
Do you have specialised storage for light-sensitive or chemical media?
How do I know how much I have stored with Eythos?
How do I visit Eythos
How much does storage cost?
How safe is your facility from fire and water damage?
What temperature and humidity controls are in place?
Art Fairs & Logistics
Can I rent display furniture instead of shipping or buying temporary items?
What happens if an artwork is sold mid-fair?
Which art fairs do you service, and what do your services include?
Framing & Fabrication
Are your crates compliant with international shipping laws?
Can you design a frame that allows the artist’s signature or inscriptions on the back of the artwork to remain visible?
Is your framing process fully reversible?
What is the difference between your Premium and Bespoke frames?
What type of glazing do you use?
Sesame
Can Eythos staff see my private valuations, provenance, or notes in Sesame?
Can I edit images and mark up PDF documents within Sesame?
Can I log into Sesame on multiple devices at once?
Can I use Sesame if I am not an Eythos Storage client
How do I log into Sesame without a password?
How secure is my collection data against cyber threats or leaks?
What happens to my uploaded files if I delete an artwork?
What is Sesame and can I use it?
What is the difference between Eythos-managed and self-managed artworks?
Why can't I delete an artwork from my collection?
Why is my Media Library empty if I have stored artworks?
Sustainability
Are Eythos travel crates sustainably built and reusable?
How does Eythos practice sustainability?
How does Eythos track the carbon footprint of my shipments?
How does storing my collection with Eythos help reduce my environmental impact?
Is Eythos’ sustainability strategy independently validated?
What sustainable alternatives does Eythos use for artwork packaging?
